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  • Covid-19 and your pets

    Posted on by Abii Dowdy

    Towcester Vets is committed to continuing to care for your pets 24/7 during the COVID-19 pandemic.

    Following the latest Government advice- with immediate effect, we will only be seeing pets that need to be seen, we are not undertaking routine work. Please call us anytime if you are at all worried about your pet’s health or welfare. Currently our  Weedon and Towcester sites are open. We are here for you and your pet.

    In the interest of keeping all of our teams and clients safe we ask you to continue to follow the Governments advice and not visit any of our practices if you have developed a cough, fever or otherwise are feeling unwell.

    If your pet needs Veterinary care then please adhere to the following protocol.

    1) Contact either the Towcester, surgery on 01327 350239 or Weedon on 01327 344999

    2) Our reception team will ask you a series of questions over the phone regarding your pets health to determine if an examination is required. We will also ask if you are presently self isolating or otherwise unwell. This will allow us to determine the next course of action.

    3) At arrival to the practice- we politely ask you not to come into the building but please telephone reception to notify us you have arrived. Please inform us of your vehicle and where it is parked.

    *Please note that our reception doors will be locked with a poster displayed explaining the temporary measures*

    4)The Vet (or nurse) will come out to your car and collect the pet from yourself at a distance and discuss your pets health with you if space allows. If not the Vet (or Nurse) will take your pet into the practice where it will be examined with the assistance of a nurse. The vet will telephone you to discuss the pets condition and treatment plan. The Vet (or nurse) will then return your pet to you, with any medication at a safe distance.

    5) Payment- Once your pet has received treatment please call reception to pay over the phone

    Post Operative Checks:

    Theses will now be telephone appointments with either the Nurse or a Vet.

    Thank you for understanding and cooperating at this difficult and uncertain time. All of the above protocols are to ensure that we are still able to care for your pets in an emergency.