Emma Haywood
Head Receptionist
Emma joined our team in 2019 and has taken on the role of Head Receptionist. With her previous managerial experience and work in animal insurance, she helps support each member of the reception team and processes all equine insurance claims across both Towcester and Onley. Outside of work, Emma likes to spend time with her husband and children, as well as going to the gym.
Jade Brookes
Senior receptionist
Jade joined our reception team at the beginning of November 2016 to complete an apprenticeship in customer service. Since completing her apprenticeship she has now taken on the role of Senior Receptionist, helping to organise the vet’s days and ensure that our customer service team are able to offer our clients gold standard care. In her spare time, Jade teaches dance classes to children, styles include ballet and tap dance. She also enjoys walking her Border Collie, Ralph and socialising with friends.
Sarah Jacklin
Receptionist
Sarah joined us in August 2015, and is based primarily at our Onley practice in Rugby, Warwickshire. She has many years experience working in Veterinary practices and we are delighted to welcome her to the team! Sarah has been a keen rider since the age of five and owns a horse called Joey Essex whom she is successfully competing with British Dressage. Alongside her horse, Sarah spends her time outside of work running after her football mad son, as well looking after her rescued beagle, Buddy, and cats Ginger and Fatty.
Chloe Currivan
Receptionist
Chloe joined our team in December 2018 to complete her Customer Service apprenticeship. Following her apprenticeship, Chloe has joined our team as a receptionist and now helps to manage the logistics of the diary and organises our free zone visits. Chloe has previously studied Horse Care Management at level 2 and 3 as a working student based at Aston le Walls. Outside of work she is happy to admit that she spends all of her spare time riding and grooming her mare Daisy!
Freddie Herbert
Receptionist
Freddie joined our Towcester practice as one of our customer service apprentices in June 2014, after completing her BTEC National Diploma in Animal Welfare at Moulton College. Whilst on our admin team, her role included organising the reporting of blood results, as well as booking in appointments. Freddie then joined our nursing team and has since qualified as a Registered Veterinary Nurse. She now assists the reception team with bookings and helps to organise the equipment needed for various appointments both in clinic and out on the road. In her spare time she enjoys running, as well as competing her own horse.
Katie Davidson
Customer Service Apprentice
Katie joined our reception team in July 2019 as a customer service apprentice. She has previously studied applied science, business and health and social care at A-level. She has previously worked at a dressage competition yard where she would care and groom for the horses at various competitions. In her spare time, Katie enjoys riding and competing her own horses!
Helen Gibson
Accounts Department
Helen joined our team in October 2013. She has owned horses for many years and enjoys being part of the busy team at our Towcester Clinic. Helen’s role mainly consists of answering client queries regarding accounts, as well as managing them on behalf of all our clients. In her spare time Helen likes to spend her time hacking out on her horse, Max.
Libby Childs
Accounts Department
Libby works very closely with Helen with managing client accounts across both equine branches. In her spare time she enjoys walking her dog and seeing family.
Jas Faires
Dispensary Administrator
Jas joined our reception team in October 2018 to take over the role of pharmacist. Her plan is to eventually study as a vet, using the experience she will gain in her new role to aid her future studies. Jas has previously worked with youngsters and competition horses, as well as studying Equine Management at Moulton College. In her spare time Jas loves to ride her friend’s horse and also relaxing with her hyperactive Chihuahua, Bear.
Sue Adams
HR Manager
Sue joined us in 2019 to work across our equine, small animal and farm departments. She works closely alongside Chloe Wilson and undertakes all HR responsibilities.
Chloe Wilson
HR Assistant
Chloe joined Towcester Equine Vets in July 2014 to complete an apprenticeship in Customer Service. Since then her role developed into managing the diary logistics for the equine vets. Whilst working in this role, in 2019 Chloe began studying for her Level 3 CIPD to assist our HR Manager with her duties. She now works across Towcester Veterinary Centre as our HR Assistant. Chloe enjoys a very rural lifestyle. She grew up on her family farm and since moving out has got a lovely Jack Russell terrier called Rhubarb, who is certainly not afraid of the vets!
Abigail Dowdy BA(Hons)
Marketing & PR Manager
Abigail joined our reception team in March 2016 whilst studying through her final year of university, graduating with an English & Creative Writing degree from the University of Northampton. Since then she has freelanced for Your Horse magazine and is now studying her Level 6 Diploma in Professional Marketing. Abigail manages all aspects of marketing and event coordination across all departments and liaises closely with the business partners of Towcester Veterinary Centre to develop the services we offer to clients. In her spare time she enjoys riding her horse Hartley and reading.