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  • Administration Team

    Emma Haywood

    Head Receptionist

    Emma joined our team in 2019 and has taken on the role of Head Receptionist. With her previous managerial experience and work in animal insurance, she helps support each member of the reception team and processes all equine insurance claims across both Towcester and Onley. Outside of work, Emma likes to spend time with her husband and children, as well as going to the gym.

    Jade Brookes

    Senior receptionist

    Jade joined our reception team at the beginning of November 2016 to complete an apprenticeship in customer service. Since completing her apprenticeship she has now taken on the role of Senior Receptionist, helping to organise the vet’s days and ensure that our customer service team are able to offer our clients gold standard care. In her spare time, Jade teaches dance classes to children, styles include ballet and tap dance. She also enjoys walking her Border Collie, Ralph and socialising with friends.

    Sarah Jacklin


    Sarah joined us in August 2015, and is based primarily at our Onley practice in Rugby, Warwickshire. She has many years experience working in Veterinary practices and we are delighted to welcome her to the team! Sarah has been a keen rider since the age of five and owns a horse called Joey Essex whom she is successfully competing with British Dressage. Alongside her horse, Sarah spends her time outside of work running after her football mad son, as well looking after her rescued beagle, Buddy, and cats Ginger and Fatty.

    Freddie Herbert


    Freddie joined our Towcester practice as one of our customer service apprentices in June 2014, after completing her BTEC National Diploma in Animal Welfare at Moulton College. Whilst on our admin team, her role included organising the reporting of blood results, as well as booking in appointments. Freddie then joined our nursing team and has since qualified as a Registered Veterinary Nurse. She now assists the reception team with bookings and helps to organise the equipment needed for various appointments both in clinic and out on the road. In her spare time she enjoys running, as well as competing her own horse.

    Sue Adams

    HR Manager 

    Sue joined us in 2019 to work across our equine, small animal and farm departments. She works closely alongside Chloe Wilson and undertakes all HR responsibilities.

    Chloe Wilson

    Chloe joined Towcester Equine Vets in July 2014 to complete an apprenticeship in Customer Service. Since then her role developed into managing the diary logistics for the equine vets. Whilst working in this role, in 2019 Chloe began studying for her Level 3 CIPD to assist our HR Manager with her duties. She now works across Towcester Veterinary Centre as our HR Assistant. Chloe enjoys a very rural lifestyle. She grew up on her family farm and since moving out has got a lovely Jack Russell terrier called Rhubarb, who is certainly not afraid of the vets!

    Abigail Dowdy BA(Hons)

    Marketing & PR Manager 

    Abigail joined our reception team in March 2016 whilst studying through her final year of university, graduating with an English & Creative Writing degree from the University of Northampton. Since then she has freelanced for Your Horse magazine and is now studying her Level 6 Diploma in Professional Marketing. Abigail manages all aspects of marketing and event coordination across all departments and liaises closely with the business partners of Towcester Veterinary Centre to develop the services we offer to clients. In her spare time she enjoys riding her horse Hartley and reading.