Small Animal Veterinary Receptionist – Part Time

Small Animal

18 days left

Paulespury & Towcester

Veterinary Receptionist – Part Time – Monday to Friday 1pm – 5.30pm (22.5 hours per week) – Towcester/Paulerspury

 

Towcester Vets have been caring for the animals of Towcester and the surrounding areas for over a century – we pride ourselves on our customer service and the professional but personal veterinary service we offer.

We are now looking for a new Receptionist to join our existing team, providing a friendly and efficient point of contact for our valued small animal clients using our Towcester and Paulerspury branches.

You will be the face and voice of the business! Some of our clients have been with us for many years and the strong relationships our Reception team enjoy with them help us to maintain a high level of service.

 

Responsibilities within the role will include:

 

Greeting clients and dealing with a range of queries both in person and on the phone

Dealing with emergencies in a calm and professional way

Projecting a positive, friendly and professional image of the Practice

Booking appointments for multiple vets on a busy diary

Taking payments

Communicating and liaising with the vets and wider Practice team

Maintaining standards of presentation of the Reception area

Dispensing medication and repeat prescriptions

Selling food/pet toys

Administrative tasks associated with our small animal veterinary service

 

And you will need to have the following skills and experience:

 

Enthusiasm, with a passion for customer service

Attention to detail with the motivation to follow tasks through to completion

Exemplary communication skills – as there will be much liaison with our other clinics as well as clients

Ability to multitask, remain calm under pressure and prioritise your workload

Proactivity and supportive of other team members

Embody our Practice values of Communication, Joy, Compassion and Choice

Resilience – we work in a challenging but rewarding industry!

Previous administration/reception experience including IT skills

Genuine love for animals!

This is an afternoon role – Monday to Friday, 1.00pm – 5.30pm, with the opportunity for occasional overtime.

To be considered for this position please submit your CV plus a covering letter outlining why you are interested in joining our Practice, plus your salary expectations and notice period to Sue Adams, HR Manager sue.adams@towcestervets.co.uk

We are committed to equality of opportunity for all and welcome applicants from diverse backgrounds.

 

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