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Admin and Reception Team

Lisa Keen portraitLisa Keen

Practice Administrator

“I have worked at Towcester Veterinary Centre since 1996, initially as a part time receptionist and now as full time practice administrator. My job covers a multitude of tasks. I went to school locally and studied up to A level standard. I am married with two children. In my spare time I care for family members, enjoy music (especially from the 80s), do tapestries, jigsaws and reading. I have always had dogs and cats and currently have one elderly cat called Timon who despite having kidney disease thinks she’s still a kitten.”

Debbie McDougall portraitDebbie McDougall

Head Receptionist

“I have lived in the area for most of my life and come from a farming background. I have worked at Towcester Veterinary Centre for 21 years now and have covered most areas of reception work and since 2000 I have been head receptionist. As well as reception work I also do accounts, insurance and handle our surgical referrals. My favourite aspect of the job is meeting the clients and their pets. I used to have two working collies but am currently in-between pets.”

Sam GoodfellowSam Goodfellow

Deputy Head Receptionist

“I joined the practice in June 2014 with over 10 years experience of working as a veterinary receptionist in other Northamptonshire veterinary surgeries. I have previously worked as a kennel assistant at The Guide Dogs For The Blind Assocation and with a Great Dane Breeding Assocation. I have also worked as a dog groomer and within boarding kennels and catteries locally. I have 3 house cats named Rio, Gerry and Minnie.”

Stephanie Holbrook portrait

Steph Holbrook


“I started at Towcester Veterinary Centre as a receptionist in 2004 and I think I have the perfect job. I love animals and enjoy meeting their owners. My own dog Poppy enjoys walks across the fields and ‘helping’ in the garden.”

DSC01389 (3)Lucy Aust


“I am the proud owner of Marlie (white chihuahua cross), Izzie (black chihuahua), nine rabbits, a budgie, a Syrian hamster and two teenagers! I’ve had a passion for the care and welfare of animals since I was young.
In my spare time I volunteer for Pawprints Dog Rescue where I assist with dog walking and fundraising, which I find very rewarding. I also enjoy baking, gardening and taking my dogs to fun/novelty dog shows.
I am really enjoying working as part of the reception team, my dream job to be honest.”



“Having been a client of Towcester Veterinary Centre for sixteen years, I have recently joined the reception team. I am married with two grown up sons & live locally with my husband & pet family consisting of two elderly cats of eighteen & thirteen years, & my beautiful little dog Bailey AKA The Princess!

My spare time is spent with my horse Folly & I am a dedicated follower of Northampton Saints RUFC.”

tessaTessa Heathcote


“I am delighted to be part of the Reception Team at Towcester and have to pinch myself regularly as I still cannot believe I have my dream job.  I have been out of the work place for many years bringing up our three children.  As a family we have dogs, horses, ponies and sheep.  When I am not working I ride my horse Bo, groom for my daughters and occasionally find time for my husband.”


Helma Boot

House Keeper

“I have worked at Towcester Veterinary Centre for 19 years as a house keeper and thoroughly enjoy all the buzz and especially all the animals. I have a tabby cat who is nearly 19 years old and blind but still enjoys life. In my spare time I enjoy spending time with my three grandchildren, walking, Morris Dancing, table tennis, badminton, W.I., History Club and I also enjoy my garden and travelling.”