Covid-19 (Coronavirus) – an update for our clients

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Covid-19 Practice Information

All of our practices including small animal, equine and farm remain open, but we have put in place additional precautions to help you and our staff to stay safe. We are committed to following Government guidelines for helping to contain the spread of Coronavirus. The Royal College of Veterinary Surgeons (RCVS) the British Small Animal Veterinary Association (BSAVA) and the British Veterinary Association (BVA) have guidelines regarding the treatment of animals during Covid-19 restrictions.

Clients visiting the clinic

PLEASE NOTE: You must not attend our clinics if you are self-isolating, or show any symptoms of the virus, or feel unwell

Please wear a face covering if you attend our clinic sites. We also request that clients wear face coverings when we are visiting for an appointment

Clinic Appointments

We ask that only the minimum number of people accompany your pet to an appointment at our clinics. If more people must attend, only one person should be nominated to interact with us.

  • On arrival at the clinic, you must call reception and notify us of your arrival before leaving your vehicle.
  • Wherever possible paperwork for admission will be completed in the carpark.
  • If you are waiting whilst your pet is seen, as opposed to dropping off, you will be asked to remain in your vehicle for the duration of the examination.
  • We will conduct discussions with you where permitted, exercising social distancing rules.

Visiting your pet during their stay

As restrictions relax, it may be possible that visits can be allowed via prior arrangement. Please speak to our reception teams to discuss this with the veterinary teams.

Clients that we are visiting

Prior to our visit: 
If anyone on the premises exhibits signs of COVID-19 (including a temperature or persistent cough) or develops signs that could be due to COVID-19 prior to the visit, then you MUST contact us immediately. 

  • All visits will be risk assessed and attendance will be in line with BSAVA, RCVS & BVA guidelines.
  • When making an appointment with us we will ask you if you, or the people you live with, are unwell, have returned recently from an ‘at risk country’ or are self-isolating with someone.
  • In the event that you have answered yes to any of our questions, and depending on the circumstances, the visit may go ahead if you have made arrangements for someone else to be with your pet whilst we attend.

At the time of the visit:

  • Only one person from your property should assist the veterinary surgeon.
  • Physical distancing (at least 2 metres) should be maintained throughout the veterinary visit.
  • Gloves should be worn by everyone throughout the visit.
  • You should not touch any veterinary equipment.
  • Please appreciate that additional tasks that have not been discussed prior to the visit may not be possible due to COVID restrictions.

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